Sub-processors
Last updated: September 24, 2026
Future Condos Inc., which operates TripleTick, uses the third-party service providers below ("sub-processors") to provide the platform. Each one processes personal data only as needed for the purpose listed, under our Data Processing Addendum and our Privacy Policy.
1. Current Sub-processors
| Vendor | Purpose | Data categories | Location |
|---|---|---|---|
| Supabase Inc. | Database, authentication, and file storage | All customer data stored in TripleTick: accounts, team members, contacts, conversations, message media, knowledge base content, and CRM records | Australia (Sydney) |
| Vercel Inc. | Application hosting and server functions | Data in web requests to and from the application | Australia (Sydney) |
| Anthropic PBC | AI models that read conversations, draft and send AI agent replies, and power AI features | Message content, contact details within conversations, and knowledge base content used to answer | Per vendor |
| OpenAI | Text embeddings that make knowledge base and inventory content searchable by AI agents | Knowledge base documents and web pages you add, inventory item text, and search queries drawn from conversations | Per vendor |
| Google (Gemini API) | Understanding images sent by contacts, and reading text in documents and images you upload | Images received in conversations, and documents and images uploaded to a knowledge base or inventory | Per vendor |
| ElevenLabs | Speech-to-text transcription of voice notes | Voice-note audio received from contacts | Per vendor |
| Meta Platforms, Inc. | WhatsApp Business Platform and Instagram messaging | Message content and media, contact phone numbers and profile names, business account identifiers, and delivery and read receipts | Per vendor |
| Stripe Inc. | Payment processing and subscription billing | Billing contact details, payment method, and subscription and usage records (not message content) | Per vendor |
| Resend | Transactional email, such as team invitations, trial reminders, and handoff and broadcast notifications | Recipient names and email addresses, and email content | Per vendor |
| Sentry | Error monitoring | Error reports and request metadata, which may incidentally contain personal data | United States |
| Upstash | Rate limiting to protect the service from abuse | Request counters keyed to IP addresses, account and organization IDs, and phone numbers used for sign-in codes | Per vendor |
| PostHog | Product analytics, with session recording turned off | Usage events, pages viewed in the application, and user and organization identifiers | United States |
| Mixpanel | Website analytics for tripletick.ai, set up to store nothing on your device | Page views and button clicks on the website, with a random identifier for each visit, your approximate location, and your browser type | United States |
| Linear | Engineering issue tracking for errors | Error summaries forwarded from Sentry, which may incidentally contain personal data | Per vendor |
| Mapbox, or the OpenStreetMap Foundation when Mapbox is not enabled | Map previews for locations shared in conversations, loaded in your browser | Coordinates of the shared location, and your browser's IP address | Per vendor |
"Per vendor" means the provider processes data in the locations set out in its own terms, which may include the United States and other countries.
2. Changes to Sub-processors
We will notify customers of any new sub-processor by email or by updating this page, and we will update the "Last updated" date when we do. Customers may object to a new sub-processor as described in section 7 of the Data Processing Addendum.
3. Contact Us
If you have questions about our sub-processors, please contact us:
- Entity: Future Condos Inc.
- Email: security@tripletick.ai
- Website: tripletick.ai